• Drive global Standards Compliance and Information Security
  • Budget planning, investment planning, strategic IT planning, cost benefits analysis
  • Vendor security assessment & vendor management and contract management
  • Capacity planning, contingency planning and risk assessment
  • ​Complete product selection and solution implementation
  • Design, Implement and Administer core IT Infrastructure
  • ​Business Continuity and Disaster Recovery planning
  • Establish IT Service Management Strategies
  • Design and Administer:

◊ Windows and Unix based systems and services

◊ Database and application architecture

◊ Network Infrastructure for data, voice and video transmission

◊ Information Security and Data Privacy

◊ Cloud based services and applications

  • ​Outstanding leadership abilities; able to coordinate and direct all phases of mission critical project based efforts while managing, motivating, and leading project teams


★ Successfully built standardized, reliable, responsive and secure IT Infrastructure with 99.995% overall service availability & 100% Global Standards Compliance

★ Achievement of Verizon Cybertrust Security Certification

★ Reduced IT operational costs 500K USD by leveraging cloud architecture and virtualization & consolidation of services and applications.

  • Built Enterprise IT Service Management Strategies and Processes

Successfully built service management discipline and strategies improving the operational performance for the following areas;

o Identity and Access Management

o Change Management

o Standards Compliance and Risk Management

o Information Security Management

o Asset and License Management

o Incident and Problem Management

o Configuration and Capacity Management

o Availability Management

o Service Level Management

o Disaster Recovery and Business Continuity Management


  • Core Insurance System Replacement
    Designed and implemented end-to-end high available architecture for the new core system application. Customized all required hardware and software components to enhance fulfillment of business objectives; components include: storage, SAN, backup systems, and servers. Implemented virtualization for application servers, Oracle RAC database platform has been installed.

  • Disaster Recovery Center
    Helped ensure business continuity at a disaster recovery site by establishing real-time replication technologies.

  • HQ Building and Main Data Center Relocation
    Engineered complex move of entire building and Data Center to another location without any interruption of business operations and successfully managed IT Infrastructure, including electrical and mechanical, for both new building and data center construction projects.

  • Cloud Services Integration (, Google Apps)
    Successfully engaged Google Apps and cloud services to fulfill business needs and managed secure integration with internal systems and applications.

  • IP Contact Center
    Built a full-feature IP Contact Center. Implemented a Computer Telephony Integration (CTI) between Cisco telephony systems and

  • Reliable Network and Internet Connectivity
    Implemented ISP independent redundant BGP network infrastructure for internet services. Implemented redundant network backbone for regional office connections including voice, data and video transmission.

  • Regional Data Center Project
    Worked in ITSM section of Liberty Mutual’s data center consolidation project with multinational project teams in USA and Spain. Built service management strategies for services provided to country operations in regional data centers.

  • Security Management Program – Achievement of Verizon Cybertrust Security Certification
    The Verizon Security Management Program (SMP) aligns the business and security needs by measuring IT risk and address information security compliance requirements. It is an enterprise-wide security control assessment and validation program based on ISO/IEC 27001 and 27002. Worked with the global and local teams in order to meet the program targets.

Arda Cetinkaya © 2017